I recently called Medallion Energy to have a technician inspect my 10-year-old failed heat pump and provide an estimate for repairs. The initial quote for about $1,000 in parts and labor seemed reasonable, but what impressed me most was how the tech went above and beyond. Instead of just fixing the immediate issue, he continued to thoroughly check the entire system and discovered that the compressor was making noises indicating an impending failure—which would have led to a much more expensive breakdown later. They could have easily taken the $1,000 job and said nothing, but they chose honesty and transparency.The team walked me through several options, including a full unit replacement, and explained everything clearly. They were genuinely understanding, empathetic, and patient while discussing solutions with my wife and me. They even negotiated an outstanding deal that saved us significantly compared to what I'd researched on Google for similar heat pumps. The installation was flawless—they removed the old unit and professionally installed the new one in just one day. Afterward, they took the time to sit with us, walk through the controls, and show us how to customize the temperature settings for the pool and spa separately. My wife and I are absolutely thrilled with the care, professionalism, and support we received from Jim and Brandon. This level of honesty, expertise, and customer-focused service is rare these days. Medallion Energy truly stands out—thank you for making what could have been a stressful experience so positive! If you're dealing with pool/spa heating issues, look no further. Medallion Energy gets my highest recommendation!
