Pentair Pool Heater Error Codes & Troubleshooting
What Every Code Means and When to Call a Pro
Seeing an alarm on your Pentair UltraTemp heat pump, or a code on your MasterTemp, Max-E-Therm or ETi gas heater? Pick your model or type your code below to see what it means, what to check first, and how urgent it is.
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3 Things to Try Before Calling a Technician
Power-cycle
Turn the heater off, then the circuit breaker. Wait 5 minutes and restore power. On UltraTemp heat pumps, FIVE ALARMS also clears with the ON/OFF button.
Check water flow
Most UltraTemp alarms (LOW WATER FLOW, HIGH REFRIG) and gas heater codes like ERR PS are caused by low water flow, not a broken part. Confirm the pump is on, the filter is clean, all valves are open, and the bypass is closed.
Check outside temp
Heat pumps slow down or stop below about 50°F. LOW REFRIG and LOW AMBIENT TEMP can show up in cold weather. If they keep showing once it warms up, call us.
Disclaimer: This page is for informational purposes only. Pool heaters involve electricity, refrigerant, gas, and high temperatures, and internal repairs should always be done by a qualified technician. Medallion Energy repairs heat pump pool heaters only. Gas heater codes are listed for reference, and gas repairs should be handled by a licensed gas technician. Improper service may void your warranty or cause injury.
Most Common Pentair Error Codes
These alarms cover most Pentair service calls. UltraTemp heat pumps show words (like LOW WATER FLOW); gas heaters show short codes (like ERR IGN). Don’t see yours? Find it by model below.
Pentair LOW WATER FLOW Alarm: Low or No Water Flow (UltraTemp, ERR PS on gas heaters)
LOW WATER FLOW means the heat pump’s water pressure switch has opened. It isn’t sensing enough water moving through the unit, so it shuts off to protect the compressor. On MasterTemp, Max-E-Therm and ETi gas heaters, the same problem shows as ERR PS (or PS).
- Make sure the pool pump is on (check the timer).
- Make sure the filter is clean and the lint trap is clear.
- Make sure all valves are open and the bypass around the heater is closed.
If LOW WATER FLOW stays on with the pump running and a clean filter, the water pressure switch may have failed.
Still showing LOW WATER FLOW? Schedule a repair or call 407-786-0000.
Pentair HIGH REFRIG Alarm: High Refrigerant Pressure (UltraTemp)
HIGH REFRIG means the refrigerant high pressure switch has opened. The most common cause is low water flow. Less often it’s a stuck expansion valve (TXV), too much refrigerant, a tripped compressor thermal protector, or a failed switch.
- Make sure the pool pump is on (check the timer).
- Make sure the filter is clean and the lint trap is clear.
- Make sure all valves are open and the bypass around the heater is closed.
If HIGH REFRIG keeps tripping with good flow, have it checked soon. Running at high pressure strains the compressor.
Still showing HIGH REFRIG? Schedule a repair or call 407-786-0000.
Pentair LOW REFRIG Alarm: Low Refrigerant Pressure (UltraTemp)
LOW REFRIG means the refrigerant low pressure switch has opened. Common causes are a refrigerant leak, air or water that’s too cold, a faulty fan or capacitor, blocked airflow, or a stuck expansion valve.
- Clear leaves, shrubs and debris from around the coil.
- Check that the fan on top is spinning when the heat pump runs.
- Check the outside temperature.
If LOW REFRIG shows up on a warm day or keeps coming back, it’s often a refrigerant leak. Only an EPA 608 certified tech can test and recharge refrigerant, and our techs are certified.
Still showing LOW REFRIG? Schedule a repair or call 407-786-0000.
Pentair LOW AMBIENT TEMP Alarm: Too Cold to Run (UltraTemp)
LOW AMBIENT TEMP means the air is too cold for the heat pump to run, or a defrost cycle didn’t finish in time. The heat pump waits for the ice on the coil to melt or for the air to warm up.
If it shows on mild days, the defrost (suction) sensor may be failing.
Still showing LOW AMBIENT TEMP? Schedule a repair or call 407-786-0000.
Pentair Sensor Alarms (WATER THERM, SUCTION TH, E01, 126, E05, E06)
These mean the control board isn’t getting a good reading from a sensor.
- UltraTemp: WATER THERM SHORT/OPEN is the water temperature sensor. SUCTION TH SHORT/OPEN is the defrost sensor.
- Gas heaters: E01 and 126 are the water temperature sensor. E05 and E06 are the stack flue (exhaust) sensor.
The sensor or its wiring usually needs to be tested and replaced. On UltraTemp heat pumps, that’s a quick repair for our techs.
Still showing a sensor alarm? Schedule a repair or call 407-786-0000.
Pentair FIVE ALARMS and BROWNOUT (UltraTemp)
FIVE ALARMS means 5 faults happened within 1 hour, so the heat pump locked itself out. It clears after an hour, or with the ON/OFF button. Check the alarm history to see which alarm caused it.
BROWNOUT means the 24-volt supply to the control board is low, usually from a failing transformer or low supply voltage to the heat pump. That’s high-voltage electrical work, so leave it to a tech.
If FIVE ALARMS comes back after you clear it, turn the heat pump off and call.
Still showing FIVE ALARMS? Schedule a repair or call 407-786-0000.
Pentair MasterTemp ERR IGN and Other Gas Heater Codes
ERR IGN means the gas heater tried to light and couldn’t. Check that the gas supply is on. Other common MasterTemp, Max-E-Therm and ETi codes include ERR AFS (air flow), ERR HLS (high limit), ERR AGS (automatic gas shutoff) and ERR SFS (exhaust too hot). If one of these keeps coming back, it needs a licensed gas technician. Medallion doesn’t repair gas heaters. If you’re tired of gas repairs, we can replace it with a heat pump pool heater that costs up to 75% less to run.
Find your code below: Type it in the search box, or pick your model and tap your code.
We cover the Pentair UltraTemp heat pump and UltraTemp ETi Hybrid, plus the MasterTemp, MasterTemp 125, Max-E-Therm, ETi 250 and ETi 400 gas heaters.
Pentair UltraTemp Heat Pump Error Codes

All alarm messages for Pentair UltraTemp heat pump pool heaters.
Models: UltraTemp 70, 90, 110, 120, 120 H/C, 140 and 140 H/C.
Pentair UltraTemp Heat Pump Code Table
Code | What It Means | Likely Cause | What to do |
|---|---|---|---|
HIGH WATER TEMP | Water temperature above 107°F | Failed water temperature sensor (thermistor) or control board | Call soon |
LOW WATER TEMP | Water temperature below 40°F | Failed water temperature sensor or control board | Call soon |
LOW WATER FLOW | Water pressure switch open (low or no flow) | Pool pump off, dirty filter or clogged lint trap, valves set wrong, external bypass open, a suction air leak, or a failed water pressure switch | Call if it comes back |
REMOTE POOL/SPA | Pool and spa remote inputs on at the same time | The automation system is energizing both the pool and spa inputs | Call if it comes back |
WATER THERM SHORT | Water temperature sensor shorted | Failed water thermistor or control board | Call soon |
WATER THERM OPEN | Water temperature sensor open | Failed water thermistor or control board | Call soon |
SUCTION TH SHORT | Defrost sensor shorted | Failed defrost thermistor or control board | Call soon |
SUCTION TH OPEN | Defrost sensor open | Failed defrost thermistor or control board | Call soon |
LOW AMBIENT TEMP | Air too cold for the heat pump to run | A defrost cycle didn't finish in time, or a failed thermistor | Call if it won't clear |
BROWNOUT | Low 24-volt supply to the control board | Failed transformer, or low supply voltage to the heat pump | Call soon |
HIGH REFRIG | Refrigerant high pressure switch open | Low water flow (pump off, dirty filter, bypass open), a stuck expansion valve (TXV), too much refrigerant, a tripped compressor thermal protector, or a failed switch | Call soon |
LOW REFRIG | Refrigerant low pressure switch open | A refrigerant leak, air or water too cold, a faulty fan or capacitor, a stuck expansion valve (TXV), blocked airflow, or a failed switch | Call soon |
SERIAL COMM LOST | Lost contact with the automation controller | No message from the automation system for 2 minutes: wiring or automation problem | Call if it comes back |
FIVE ALARMS | 5 faults within 1 hour | The same problem keeps tripping the heat pump. Clears after 1 hour or with the ON/OFF button | Turn off & call now |
Pentair alarm that won’t clear? Our HVAC and EPA 608 certified techs repair Pentair UltraTemp heat pumps.
FREE to schedule. No obligation. No credit card needed
📄 Official Pentair manual: UltraTemp owner’s manual (PDF) · Back to model list ↑
Pentair UltraTemp ETi Hybrid Heater Error Codes

All alarm messages for the Pentair UltraTemp ETi Hybrid, a heat pump and gas heater in one unit.
We repair the heat pump side. Alarms marked “Gas side” need a licensed gas technician.
Pentair UltraTemp ETi Hybrid Heater Code Table
Code | What It Means | Likely Cause | What to do |
|---|---|---|---|
HIGH WATER TEMP | Water temperature above 104°F | Failed water temperature sensor (thermistor) or control board | Call soon |
LOW WATER TEMP | Water temperature below 40°F | Failed water temperature sensor or control board | Call soon |
LOW WATER FLOW | Water pressure switch open (low or no flow) | Pool pump off, dirty filter or clogged lint trap, valves set wrong, external bypass open, a suction air leak, or a failed water pressure switch | Call if it comes back |
REMOTE POOL/SPA | Pool and spa remote inputs on at the same time | The automation system is energizing both the pool and spa inputs | Call if it comes back |
WATER THERM SHORT | Water temperature sensor shorted | Failed water thermistor or control board | Call soon |
WATER THERM OPEN | Water temperature sensor open | Failed water thermistor or control board | Call soon |
SUCTION TH SHORT | Defrost sensor shorted | Failed defrost thermistor or control board | Call soon |
SUCTION TH OPEN | Defrost sensor open | Failed defrost thermistor or control board | Call soon |
LOW AMBIENT TEMP | Air too cold for the heat pump to run | A defrost cycle didn't finish in time, or a failed thermistor | Call if it won't clear |
BROWNOUT | Low 24-volt supply to the control board | Failed transformer, or low supply voltage to the heat pump | Call soon |
HIGH REFRIG | Refrigerant high pressure switch open | Low water flow (pump off, dirty filter, bypass open), a stuck expansion valve (TXV), too much refrigerant, a tripped compressor thermal protector, or a failed switch | Call soon |
LOW REFRIG | Refrigerant low pressure switch open | A refrigerant leak, air or water too cold, a faulty fan or capacitor, a stuck expansion valve (TXV), blocked airflow, or a failed switch | Call soon |
SERIAL COMM FAULT | Lost contact with the automation controller | No message from the automation system for 2 minutes: wiring or automation problem | Call if it comes back |
FIVE ALARMS | 5 faults within 1 hour | The same problem keeps tripping the heat pump. Clears after 1 hour or with the ON/OFF button | Turn off & call now |
HI LIMIT SWITCH | Gas side: water above 127°F | Low water flow or a failed high limit switch | Call soon |
AGS LIMIT | Gas side: water above 140°F (automatic gas shutoff) | Overheating from low water flow or a control problem | Turn off & call now |
THERM FUSE OPEN | Gas side: thermal fuse open | Overheating in the burner area | Turn off & call now |
AIR FLOW FAULT | Gas side: air flow switch open | Blower not running, or blocked air intake or exhaust | Call soon |
ICM FAULT | Gas side: no flame detected | Gas supply off, or a failed igniter, flame sensor or ignition module | Call soon |
STACK FLUE HIGH | Gas side: exhaust above 185°F | Overheating exhaust; the heater needs to be checked | Turn off & call now |
STACK FLUE OPEN | Gas side: flue sensor open | Failed flue sensor or wiring | Call soon |
STACK FLUE SHORT | Gas side: flue sensor shorted | Failed flue sensor or wiring | Call soon |
CONDENSATE BLOCK | Gas side: water in the exhaust stack | Blocked condensate drain | Call soon |
REPLACE CNC | Condensate neutralizer cartridge expired | The cartridge has reached the end of its life and needs replacing | Call if it won't clear |
FREEZE WARNING | Air too cold for the gas heater | Very cold outside air | Call if it won't clear |
UltraTemp ETi heat pump alarm that won’t clear? Our HVAC and EPA 608 certified techs repair the heat pump side of your hybrid.
FREE to schedule. No obligation. No credit card needed
📄 Official Pentair manual: UltraTemp ETi owner’s manual (PDF) · Back to model list ↑
Pentair MasterTemp Error Codes

All error codes for Pentair MasterTemp gas pool heaters.
Models: 175K, 200K, 250K, 300K and 400K BTU, including ASME and HD versions.
Note: Medallion Energy repairs heat pump pool heaters only. These gas heater codes are listed for reference. For gas repairs, contact a licensed gas technician. Tired of gas heater problems? See heat pump replacement options.
Pentair MasterTemp Code Table
Code | What It Means | Likely Cause | What to do |
|---|---|---|---|
ERR PS | Water pressure switch open | No water flow through the heater: pump off, dirty filter, or valves set wrong | Call if it comes back |
ERR HLS | High limit switch open (water above 135°F) | Low water flow or a failed high limit switch | Call soon |
ERR AFS | Air flow switch open | Blower not running, or air through it is blocked | Call soon |
ERR IGN | Ignition failure | The ignition module couldn't light the heater: gas off, or a failed igniter or flame sensor | Call soon |
ERR AGS | Automatic gas shutoff (water above 140°F) | Overheating from low water flow or a control problem | Turn off & call now |
ERR SFS | Exhaust (stack flue) above 480°F | Overheating exhaust; the heater needs to be checked | Turn off & call now |
E05 | Stack flue sensor open | Failed flue sensor or wiring | Call soon |
E06 | Stack flue sensor shorted | Failed flue sensor or wiring | Call soon |
E01 | Water temperature sensor open | Failed water temperature sensor or wiring | Call soon |
126 | Water temperature sensor shorted | Failed water temperature sensor or wiring | Call soon |
We don’t repair gas heaters, but we can replace yours with a heat pump pool heater that costs up to 75% less to run.
FREE sizing consultation. No obligation.
📄 Official Pentair manual: MasterTemp owner’s manual (PDF) · Back to model list ↑
Pentair MasterTemp 125 Error Codes

All error codes for the Pentair MasterTemp 125 gas pool and spa heater (125K BTU). It uses the same codes as the full-size MasterTemp.
Note: Medallion Energy repairs heat pump pool heaters only. These gas heater codes are listed for reference. For gas repairs, contact a licensed gas technician. Tired of gas heater problems? See heat pump replacement options.
Pentair MasterTemp 125 Code Table
Code | What It Means | Likely Cause | What to do |
|---|---|---|---|
ERR PS | Water pressure switch open | No water flow through the heater: pump off, dirty filter, or valves set wrong | Call if it comes back |
ERR HLS | High limit switch open (water above 135°F) | Low water flow or a failed high limit switch | Call soon |
ERR AFS | Air flow switch open | Blower not running, or air through it is blocked | Call soon |
ERR IGN | Ignition failure | The ignition module couldn't light the heater: gas off, or a failed igniter or flame sensor | Call soon |
ERR AGS | Automatic gas shutoff (water above 140°F) | Overheating from low water flow or a control problem | Turn off & call now |
ERR SFS | Exhaust (stack flue) above 480°F | Overheating exhaust; the heater needs to be checked | Turn off & call now |
E05 | Stack flue sensor open | Failed flue sensor or wiring | Call soon |
E06 | Stack flue sensor shorted | Failed flue sensor or wiring | Call soon |
E01 | Water temperature sensor open | Failed water temperature sensor or wiring | Call soon |
126 | Water temperature sensor shorted | Failed water temperature sensor or wiring | Call soon |
We don’t repair gas heaters, but we can replace yours with a heat pump pool heater that costs up to 75% less to run.
FREE sizing consultation. No obligation.
📄 Official Pentair manual: MasterTemp 125 owner’s manual (PDF) · Back to model list ↑
Pentair Max-E-Therm Error Codes

All error codes for Pentair Max-E-Therm gas pool heaters. They use the same codes as the MasterTemp.
Models: 200K, 250K, 333K and 400K BTU, including ASME and HD versions.
Note: Medallion Energy repairs heat pump pool heaters only. These gas heater codes are listed for reference. For gas repairs, contact a licensed gas technician. Tired of gas heater problems? See heat pump replacement options.
Pentair Max-E-Therm Code Table
Code | What It Means | Likely Cause | What to do |
|---|---|---|---|
ERR PS | Water pressure switch open | No water flow through the heater: pump off, dirty filter, or valves set wrong | Call if it comes back |
ERR HLS | High limit switch open (water above 135°F) | Low water flow or a failed high limit switch | Call soon |
ERR AFS | Air flow switch open | Blower not running, or air through it is blocked | Call soon |
ERR IGN | Ignition failure | The ignition module couldn't light the heater: gas off, or a failed igniter or flame sensor | Call soon |
ERR AGS | Automatic gas shutoff (water above 140°F) | Overheating from low water flow or a control problem | Turn off & call now |
ERR SFS | Exhaust (stack flue) above 480°F | Overheating exhaust; the heater needs to be checked | Turn off & call now |
E05 | Stack flue sensor open | Failed flue sensor or wiring | Call soon |
E06 | Stack flue sensor shorted | Failed flue sensor or wiring | Call soon |
E01 | Water temperature sensor open | Failed water temperature sensor or wiring | Call soon |
126 | Water temperature sensor shorted | Failed water temperature sensor or wiring | Call soon |
We don’t repair gas heaters, but we can replace yours with a heat pump pool heater that costs up to 75% less to run.
FREE sizing consultation. No obligation.
📄 Official Pentair manual: Max-E-Therm owner’s manual (PDF) · Back to model list ↑
Pentair ETi 250 Error Codes

All error codes for the Pentair ETi 250 high-efficiency gas pool heater. View past errors in the HISTORY menu.
Note: Medallion Energy repairs heat pump pool heaters only. These gas heater codes are listed for reference. For gas repairs, contact a licensed gas technician. Tired of gas heater problems? See heat pump replacement options.
Pentair ETi 250 Code Table
Code | What It Means | Likely Cause | What to do |
|---|---|---|---|
ERR PS | Water pressure switch open | No water flow through the heater: pump off, dirty filter, or valves set wrong | Call if it comes back |
ERR HLS | High limit switch open (outlet above 135°F) | Low water flow or a failed high limit switch | Call soon |
ERR AFS | Air flow switch open | Blower not running, or air through it is blocked | Call soon |
ERR IGN | Flame sensor / ignition failure | Gas off, or a failed igniter or flame sensor | Call soon |
ERR AGS | Automatic gas shutoff (outlet above 150°F) | Overheating from low water flow or a control problem | Turn off & call now |
ERR SFS | Exhaust (stack flue) above 170°F | Overheating exhaust; the heater needs to be checked | Turn off & call now |
ERR CFS | Condensate float switch open | Blocked condensate drain | Call soon |
ERR FT | Thermal fuse open | Overheating in the burner area | Turn off & call now |
E05 | Stack flue sensor open | Failed flue sensor or wiring | Call soon |
E06 | Stack flue sensor shorted | Failed flue sensor or wiring | Call soon |
E01 | Water temperature sensor open | Failed water temperature sensor or wiring | Call soon |
126 | Water temperature sensor shorted, or water above 125°F | Failed water temperature sensor or wiring | Call soon |
We don’t repair gas heaters, but we can replace yours with a heat pump pool heater that costs up to 75% less to run.
FREE sizing consultation. No obligation.
📄 Official Pentair manual: ETi 250 owner’s manual (PDF) · Back to model list ↑
Pentair ETi 400 Error Codes

All error codes for the Pentair ETi 400 high-efficiency gas pool heater. To see the last error, press POOL ON and the up arrow at the same time.
Note: Medallion Energy repairs heat pump pool heaters only. These gas heater codes are listed for reference. For gas repairs, contact a licensed gas technician. Tired of gas heater problems? See heat pump replacement options.
Pentair ETi 400 Code Table
Code | What It Means | Likely Cause | What to do |
|---|---|---|---|
PS | Water pressure switch open | No water flow through the heater: pump off, dirty filter, or valves set wrong | Call if it comes back |
HLS | High limit switch open (outlet above 135°F) | Low water flow or a failed high limit switch | Call soon |
AFS | Air flow switch open | Blower not running, or air through it is blocked | Call soon |
IGN | Flame sensor / ignition failure | Gas off, or a failed igniter or flame sensor | Call soon |
AG1 / AG2 | Automatic gas shutoff (outlet above 150°F) | Overheating from low water flow or a control problem | Turn off & call now |
FS | Condensate float switch open | Blocked condensate drain | Call soon |
tf | Thermal sensor open | Overheating in the burner area | Turn off & call now |
E05 | Stack flue sensor open | Failed flue sensor or wiring | Call soon |
E06 | Stack flue sensor shorted, or exhaust above 170°F | Failed flue sensor or overheating exhaust | Call soon |
E01 | Water temperature sensor open | Failed water temperature sensor or wiring | Call soon |
126 | Water temperature sensor shorted, or water above 125°F | Failed water temperature sensor or wiring | Call soon |
We don’t repair gas heaters, but we can replace yours with a heat pump pool heater that costs up to 75% less to run.
FREE sizing consultation. No obligation.
📄 Official Pentair manual: ETi 400 owner’s manual (PDF) · Back to model list ↑
How to Reset a Pentair Pool Heater
UltraTemp heat pumps: FIVE ALARMS clears with the ON/OFF button (or on its own after an hour). For other alarms:
- Turn the heat pump off at its control panel.
- Switch off the breaker.
- Wait 5 minutes.
- Turn the breaker back on, then the heat pump.
Gas heaters (MasterTemp, Max-E-Therm, ETi): ERR IGN and E01 clear with the HEATER OFF button. ERR AGS, ERR SFS and E06 lock the keypad and clear by cycling power.
If the code comes back after a reset, the reset cleared the message but not the cause. Schedule a repair or call 407-786-0000.
When an Error Code Means You Need a Professional
- Quick checks first: LOW WATER FLOW or ERR PS (pump, filter and valves), LOW REFRIG or LOW AMBIENT TEMP in cold weather (clear debris around the coil). If the code comes back, call.
- Call soon: HIGH REFRIG or LOW REFRIG that keeps returning, WATER THERM and SUCTION TH sensor alarms, BROWNOUT, HIGH or LOW WATER TEMP.
- Stop unit now: FIVE ALARMS that comes back after you clear it, and gas codes ERR AGS, ERR SFS or ERR FT. Turn the unit off before calling.


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Denise did a fantastic job helping isolate and identify an electrical issue. She worked directly with me throughout the troubleshooting process, demonstrating professionalism, patience, and a collaborative attitude as we checked various voltages. She provided logical explanations for the readings and offered a well-reasoned theory about the potential cause of the issue. Subsequent investigation confirmed that her speculations were correct. I was very impressed with her technical knowledge, methodical approach, and ability to work through the problem.Posted on Google![]()
Jeff YoumansTrustindex verifies that the original source of the review is Google.
Google Review 5/5 Stars — Outstanding Service and Expert Guidance I cannot say enough good things about Medallion Energy. When I ran into an issue with my pool heat pump's control board, the owner, Jim Diroff, reached out to me personally to help work through it. Jim was extremely professional, courteous, and knowledgeable. He walked me step-by-step through troubleshooting the board, which helped us reach a clear conclusion: after 20+ years of faithful service, it was finally time to replace my old pool heater. Because of Jim's exceptional customer service, I am purchasing my new pool heater directly from Medallion Energy and having it shipped to Maryland. If you want honest advice, deep expertise, and a company that truly values its customers, look no further. Highly recommended!Posted on Google![]()
C AdamsTrustindex verifies that the original source of the review is Google.
I want to thank Medallion Energy for helping me getting my heat pump working again. The display said "FLO" despite adequate water moving through the system and I was sure that it was the water pressure control switch that needed replacement. After reaching out to them via email they called me back and asked me what was going on. After explaining the issue they agreed that it was most likely the switch and shipped me a new one. It even came with directions on how to replace it. Once replaced I turned the heater on and it is working again. That saved me a huge bill to replace the heater. Thanks Medallion Energy for your help.Posted on Google![]()
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I had the temperature sensor on my electric heater fail and I worked with tech support (Nikki) who did an excellent job assisting me in clearing a code to get the heater running despite the failing sensor and said she would ship out a new temp sensor with complete instructions to accomplish the repair (if I felt comfortable doing it) or send a repair technician. I opted to do the repair myself. Took less than an hour and the directions were spot on and easy to follow. My heater is back working and the new sensor performing like new. My heater was still under warranty so no cost to me.Posted on Google![]()
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Called the number and spoke to specialist Nikki. She is knowledgeable, professional and patient. She walked me through trouble shooting our pool heater and saved us alot of money. Ordered the parts and we'll be up and running soon. Thanks Nikki!Posted on Google![]()
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Had a great Customer Support experience troubleshooting my white knight 110v pool heater. They sent me the parts, installed them myself and the pool heater is back working again. Thanks Denise Diroff for your amazing customer service and expertise.
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Why People Choose Us For Pentair Repairs
- Over 3,000 pool heaters repaired across Florida
- EPA 608 & HVAC certified technicians
- Replacement parts for all brands and models
- Licensed and insured
- Serving customers across Florida and nationwide
Need help? Call us at 407-786-0000 or visit our pool heater repair page to learn more
FAQs
What does LOW WATER FLOW mean on a Pentair UltraTemp?
The heat pump’s water pressure switch has opened because not enough water is flowing through it. Make sure the pump is on, the filter and lint trap are clean, all valves are open, and the bypass is closed. If it stays on with good flow, the pressure switch may have failed. Schedule a repair or call 407-786-0000.
What does HIGH REFRIG mean on a Pentair heat pump?
The refrigerant high pressure switch has opened. It’s usually low water flow. If HIGH REFRIG keeps tripping with good flow, it can be a stuck expansion valve, too much refrigerant, or a failed switch, and running it that way strains the compressor. Schedule a repair or call 407-786-0000.
What does LOW REFRIG mean on a Pentair UltraTemp?
The refrigerant low pressure switch has opened. In cold weather it can just mean it’s too cold to run. On a warm day, it’s often a refrigerant leak, which only an EPA 608 certified tech can repair. Schedule a repair or call 407-786-0000.
What does FIVE ALARMS mean on a Pentair heat pump?
Five faults happened within one hour, so the heat pump locked itself out. Press ON/OFF to clear it, then check the alarm history for the alarm that caused it. If it locks out again, turn the heat pump off and call. Schedule a repair or call 407-786-0000.
Where is the reset button on a Pentair pool heater?
There isn’t a separate reset button. On UltraTemp heat pumps, the ON/OFF button clears FIVE ALARMS; for other alarms, turn the unit off, switch off the breaker for 5 minutes, then turn it back on. On MasterTemp and other Pentair gas heaters, the HEATER OFF button clears ERR IGN and E01, and some codes clear only by cycling power.
What does ERR IGN mean on a Pentair MasterTemp?
ERR IGN means the ignition control module couldn’t light the heater. Check that the gas supply is on, then press HEATER OFF to clear it. If it keeps coming back, it usually points to a failing igniter or flame sensor, which needs a licensed gas technician. Medallion doesn’t repair gas heaters. If you’re tired of gas repairs, we can replace it with a heat pump pool heater that costs up to 75% less to run.
Do you repair Pentair gas heaters?
No. We repair Pentair UltraTemp heat pumps, including the heat pump side of the UltraTemp ETi Hybrid. If your MasterTemp, Max-E-Therm or ETi gas heater keeps having problems, we can replace it with a heat pump pool heater that costs up to 75% less to run.
Can I fix a Pentair error code myself?
A few clear once you fix the cause, like turning the pool pump back on (LOW WATER FLOW) or waiting out cold weather (LOW AMBIENT TEMP). Most others, including refrigerant, sensor, and electrical alarms, need a certified tech. Call 407-786-0000 and we’ll tell you over the phone whether it needs a visit.
Is it time for a new pool heater?
If your Pentair heater is beyond repair, we can help. See our pool heater replacement options to find the right heat pump for your pool.
Still dealing with a broken pool heater?
You don’t have to. Certified technicians, fast reliable service, guaranteed repairs. Call or click to get started.
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