I scheduled a maintenance visit, explaining to Denise at Medallion, that the pool heater wasn't providing heat, although there were no error codes at the time. I asked it the maintenance tech would be able to provide additional coolant if necessary. She really didn't know, but they do provide it for my home hvac system. seems like part of the routine.
Anyway, the tech shows up, and when I turn on the heater, and error code does come up. "LP" -- so I ask him what LP means. He does not answer at all. So he is looking at his phone and i ask again what LP means -- he wouldn't answer me. He had no clue what to do next. He didn't bring any tools to the unit, he didn't even try to open it to see if there was anything wrong, he did not explain the possible problem. He got on his phone, called the office and then came back with the bill for his "visit". I told him i was not happy at all with the "maintenance visit" since he did nothing - he called the office again and handed me the phone - they said you have to pay him because he drove to your house. I explained he did nothing, hardly even spoke to me, and now i have to pay $149 for an incompetent, unskilled "tech" who basically, just drove to my house to pick up a check, for what I see now is a morally bankrupt company who takes money no matter what, just as long as he drives to your house. This is disgraceful,
