Had a great Customer Support experience troubleshooting my white knight 110v pool heater. They sent me the parts, installed them myself and the pool heater is back working again. Thanks Denise Diroff for your amazing customer service and expertise.

Hi Jim, just wanted to contact you to let you know that I received my seasonal maintenance package with the evaporator sensor and the water temperature sensor, which I changed successfully and now the heater works perfectly. I want to thank you for your continued Customer Service. You and your team go above and beyond to ensure the continued support and maintenance of your product. Have a great Memorial Day 🇺🇸🇺🇸🇺🇸 All the best Michael A Centaro Freehold, NJ. 07728

Great customer service. They helped with all my questions and warranty service. Tiffany did a great job communicating with me about the status of my claim.

I scheduled a maintenance visit, explaining to Denise at Medallion, that the pool heater wasn't providing heat, although there were no error codes at the time. I asked it the maintenance tech would be able to provide additional coolant if necessary. She really didn't know, but they do provide it for my home hvac system. seems like part of the routine. Anyway, the tech shows up, and when I turn on the heater, and error code does come up. "LP" -- so I ask him what LP means. He does not answer at all. So he is looking at his phone and i ask again what LP means -- he wouldn't answer me. He had no clue what to do next. He didn't bring any tools to the unit, he didn't even try to open it to see if there was anything wrong, he did not explain the possible problem. He got on his phone, called the office and then came back with the bill for his "visit". I told him i was not happy at all with the "maintenance visit" since he did nothing - he called the office again and handed me the phone - they said you have to pay him because he drove to your house. I explained he did nothing, hardly even spoke to me, and now i have to pay $149 for an incompetent, unskilled "tech" who basically, just drove to my house to pick up a check, for what I see now is a morally bankrupt company who takes money no matter what, just as long as he drives to your house. This is disgraceful,

Awesome a special Customer Service with the mostly positive attitude and problems solving. Blanca one only ! She solved my situation with all of professionalism KUDOS

La señora Blanca Sanchez es lo mejor que tienen en su compañía, la verdad que es súper amable, atenta en fin es la mejor gracias por ponerla a ella a prestar este servicio

I have a large pool 20 x 36 and Jacuzzi. Last year after consulting with Medallion I went with an Oasis Heat Pump to heat my pool. I can not say enough of how happy I am with the Company and with the Pool Heater. Great service and tech's on the installation and the heater works tremendously. This week, the first week of January, I turned on the heater and within 2 days raised my pool temperature from 62 degrees to 88 degrees. Excellent product and service. Highly recommend Medallion and the Oasis Heat Pump.

I recently called Medallion Energy to have a technician inspect my 10-year-old failed heat pump and provide an estimate for repairs. The initial quote for about $1,000 in parts and labor seemed reasonable, but what impressed me most was how the tech went above and beyond. Instead of just fixing the immediate issue, he continued to thoroughly check the entire system and discovered that the compressor was making noises indicating an impending failure—which would have led to a much more expensive breakdown later. They could have easily taken the $1,000 job and said nothing, but they chose honesty and transparency.The team walked me through several options, including a full unit replacement, and explained everything clearly. They were genuinely understanding, empathetic, and patient while discussing solutions with my wife and me. They even negotiated an outstanding deal that saved us significantly compared to what I'd researched on Google for similar heat pumps. The installation was flawless—they removed the old unit and professionally installed the new one in just one day. Afterward, they took the time to sit with us, walk through the controls, and show us how to customize the temperature settings for the pool and spa separately. My wife and I are absolutely thrilled with the care, professionalism, and support we received from Jim and Brandon. This level of honesty, expertise, and customer-focused service is rare these days. Medallion Energy truly stands out—thank you for making what could have been a stressful experience so positive! If you're dealing with pool/spa heating issues, look no further. Medallion Energy gets my highest recommendation!

Everyone was extremely professional and very helpful in getting our pool heater back up and running. Great team with expert skills that was able to pinpoint the problem & give us serval options on how to resolve. Cannot thank Jim, Tiffany, & the rest of the team at Medallion enough!

Dear Medallion Energy Team, I wanted to extend my sincere thanks and appreciation for the exceptional service you provided. You went above and beyond to resolve my issue, and your dedication, professionalism, and willingness to help did not go unnoticed. It’s rare these days to find a company so committed to customer satisfaction, and I am truly grateful for the way you handled everything. You’ve earned my trust and my highest recommendation. With heartfelt thanks, Robert Guadagnoli ⸻ Let me know if you’d like to add any specific names or details.