Testimonials

Jim answered my call and spent over two hours on the phone with me that day to correct the situation. He saved the day as well as the pool party. Four years later, I found myself in a similar jam. The heater pump was malfunctioning and the manufacturer was unresponsive. I contacted Medallion once again and Jim answered. He remembered me, the situation around my past problem and even some of the guests that were at my home while we spoke all those years ago.

Jim immediately knew how to correct my problem last night. I never would have found the answer on my own and the technique manual would have been useless as well. Jim is skilled, knowledgeable, hard working, personable and happy to help. I called him last night at 6:55 PM (they close at 7 PM) and he worked with me for close to one hour until we resolved the problem. My heat pump manufacturer should take notes…I give Jim and Medallion Energy my highest recommendation and appreciation.

Rob Troetti

East Northport, NY 11731

June 2019

True to her word, we called her back in May and she so graciously and patiently, and with the utmost care and expertise, spent 90 minutes of her time giving step-by-step instructions. My heater works like new! It has been a month and we have been enjoying a nice heated pool again!

Medallion Energy is the best! I can’t say enough about the wonderful customer service you receive from these folks. They truly care and know what they’re doing. I HIGHLY recommend them. Denise is a rock star!

Sue M

Bowie, MD 20715

June 2019

Eric S | Weston, FL

April 2019

But to confirm, she asked that I send some photos of the card from inside the electronics enclosure. Within about two minutes she called me back (unheard of elsewhere) and said she had the card PLUS had a replacement touch pad. Two days later I had the card. Service is outstanding at Medallion. But the best part was being able to speak with someone who actually knew what they were talking about. Hard to find these days. Call Medallion. Talk with Denise. You’ll be happy you did.

Jim M

Summerville, NC 29483

March 2019

I was delighted to know that Medallion Energy went through the effort to provide a quality replacement circuit board. Well worth the money. Not just for the part, but for the exceptional service they, and specifically Denise provided over the phone so I could replace the part myself, no doubt saving quite a bit of money. Fast forward five and a half years. I now have an unrelated problem which was promptly diagnosed over the phone and which parts were promptly shipped to me. I am looking forward to speaking with Denise AGAIN to assist me with the replacement! I find it refreshing to deal with a company that is as professional as Medallion Energy. It is unfortunate that Rome Industries went bankrupt, but it is a blessing that Medallion Energy still maintains the effort to support the many customers that were “left in the cold!” Thanks again.

Anthony Scaccianoce | Copper City, FL

August 2018

It cost me less than $10 to get a new connector and crimping tool and I was able to fix it myself. Now it is working!!! Great customer service!

Jody Rondomanski Smith | Methuen, MA

July 2018

Jim answered the phone and spent at least half an hour trying to diagnose the issue, he then called later that night to try other scenarios he must have texted at least a dozen times both day and night over 2 days, which service provider would do that without some form of compensation? Unfortunately, after several attempts and Jim overnighting a new circuit board (Leaving the office to go to a FedEx location) it was determined that I needed an new heater, of course I purchased it from Medallion, with Jim and his team always accessible I knew I was in good hands. Jim requested pictures of my set up to ensure the new set up would be a quick and easy install, Jim, reached out to his contacts and coordinated with Anthony Penna, who was personable and punctual and the job was completed to my satisfaction. Jim requested pictures to ensure it was done to the highest standard. I would highly recommend Jim and Medallion Energy without hesitation.

Desmond Singh | Brookfield, CT

May 2018

I called and spoke with Jim who was so patient with all my questions and very knowledgeable about the Aquacomfort heater inside and out. I was able to email him pictures to help me figure out why the heater kept shorting. He was the best The customer care with Jim and Shelli is the absolute best!

Maryclaire Rowland | Pembroke, MA

May 2018

But when our system got a refrigerant leak, they walked my HVAC person through it with no problem. Thank you.

Dr Tasso Pappas | Shafer, MN

May 2018

Imagine someone describing the intricacies of the wiring schematic in layman’s terms enabling me to locate the problem. Jim was able to visualize the situation, locate the problem, and ship the part to me the next day. It was truly a unique service experience. It’s all working now. Thanks again.

Rick Niehaus | Holmdel, NJ

May 2018

The pump heats my pool very quickly and is extremely quiet. The first weekend I was home after the installation, I noticed water puddling near the pump. I went to the Medallion website, it was a Sunday, so I decided to level an e-mail about my concern that I might have a leak. Imagine my surprise when shortly after send then e-mail, my phone rang. It wasn’t just Medallion Energy calling to follow up on my e-mail, it was Jim the President of the company. He walked me through what I was seeing, condensation from the pump’s operation. Jim was fantastic to talk to and demonstrated just how much he puts into his company. I highly recommend that you not only consider this heat pump, but this company to work with!

James Dunn | Oviedo, FL

March 2018

Review part 2

Harry Hallgring

Date

For anyone reading this letter let me tell you. Don’t even think twice. This company is very trustworthy and helpful in all of your pool needs. Our heat pump broke and living on Long Island we found it very hard to find the right size pump for our pool. The company where we bought the first one went out of business. The pool stores around here don’t sell quality ones and don’t deal with upright pools. So I began to research on the internet. When I came across Medallion Energy I saw a pump that we liked but wasn’t sure if it would fit our pool. We decided to call the number. The rest is history. Denise sent me pictures and sizes right away and told us that they would ship it to us. My husband still wasn’t sure if it would fit. Then he spoke to Jim and found out all the things he needed to know about the pump, how it’s made, and the way he could install it. (You see our filter is behind the pool and we only have a limited amount of space behind it. We have a trumpet vine that we didn’t want to get rid of.) As you can see from the pictures it fit perfect! The trunk of the vine is still there. We had it sent to the house with NO PROBLEMS. In fact if you any help Jim is always there to guide you and answer your question. We are very happy with our new pump and look forward to many years with it. Also, we found some new friends with Medallion Energy! Thanks Denise and Jim!!! It has been a pleasure doing business with you. Your friends from Long Island,

Karen & Al Abbatiello | Long Island, NY

October 2017

Unfortunately, the post office had computer issues and the parts didn’t get here until Tuesday. But as soon as the parts arrived Jim made himself available after hours to walk my husband through the repair. Jim’s knowledge of our heater was so impressive, the repair went seamlessly and the heater is working great. We have been able to enjoy the pool the last couple of weekends thanks to Jim and Denise. I also could not believe how extremely friendly they both were, has to be the best customer service I’ve ever had. Thank you again

Summer Spalliero | Holmdel, NJ

September 2017

Since there were several problems, I inquired with a couple of other vendors that had dealt with ROME heaters and they were unable to assist me, but one company shared the Medallion Energy company name and phone number with me. I spoke first with Jim and he explained to me the problem that the ROME heater company experienced that put them out of business, but his company had figured out the solution which was replacement of the circuit board. I purchased the new circuit board from Jim and within a few days it was at my home. When it came time to replace the old circuit board Denise walked me through step by step. Not once was there any hesitation on her part with an explanation of each step to take and she really knew her way around the replacement. Quite honestly it was like she was looking over my shoulder as I followed her instructions. Including the prep work, installation of the circuit board, and final testing, I would estimate that I spent maybe 90 minutes. Not bad for a 66 year old on the West Coast! Thank you, Denise and Jim!

Gary Thibodo | Vista, California

September 2017

Your help with a few install issues on the new unit due to my previous setup, made the process seamless. My new heat pump is ultra quiet and heats the pool so much more efficiently than my old one. It is especially appreciated given that we have had a cool summer in NY. You and your team should be commended on your customer service and willingness to answer all of my many questions. Thank you again for saving the summer!! Please see attached picture of my setup. Best regards,

Mark Calaci | East Setauket, NY

September 2017

At a reasonable cost Jim sold us a new circuit control board and several new parts comprising a 5 Year Maintenance Kit. The parts were promptly received by Priority Mail and we set up an appointment for Denise and Jim to walk us through the relatively straight forward removal of the old parts and installation of the new parts which all fit perfectly. We’re very happy to say that the heat pump now works perfectly and like new. Superb service and care was provided by Medallion Energy and I would certainly call and use them again. It is refreshing to work with such nice honest people. Thank you very much Jim and Denise!

John W. | Orient Point, Long Island, NY

August 2017

None of the local pool companies wanted to touch it because that model’s original manufacturer, Rome, had gone out of business. I searched for assistance online and found Medallion Energy. I spoke with Denise, who immediately impressed me with her friendly customer service and her excellent technical knowledge of my *exact* model of heat pump. We spent a few minutes exchanging information. Based on her questions, I was confident I had found the folks who could really help. Denise suggested another call when I would have time for some troubleshooting over the phone, so we could better identify the cause of the issue. The call went well. It turned out we needed to replace the control board. It was the end of June, with 4th of July approaching fast. Denise expedited the shipping at my request so I could get the parts in time for weekend. She set up the call to walk me through the board replacement on a Saturday!! It went pretty quickly and easily. Once the heat pump had the new control board, I ran into a problem where the old GFCI circuit breaker that supplied power would trip immediately, would not stay on at all. Denise got Jim on the phone. We checked a few things to see if the heat pump was the problem – it wasn’t. GFCI breakers can get very “finicky” when they get older. A quick trip to the hardware store for a new breaker, and the heat pump was back in operation! Thanks to Denise and Jim and Medallion Energy, our pool was ready to go for the holiday. I can’t say enough about Medallion Energy. Thank you for all your help!

Al Syrylo | Felton, PA

July 2017

I called them because I have an old, OLD pool heater (circa 2003) that was having issues thinking it was warmer than it was in the pool – and they came up on a google search as the part distributor. Well not only did they diagnose my problem over the phone, not only did they help identify the parts I needed and sell them to me. Denise spent over an hour with me on the phone walking me through replacing all of the sensors. As someone who has never done anything like this before (and someone with an old heater and no youtube videos available) I cannot tell you how incredible that was. She was patient, understanding, and helped guide me through the “dos” and “donts” that are involved with opening a pool heater for my first try. Denise, you are absolutely worth your weight in gold and I cannot thank you and Medallion enough. There are not enough synonyms for “fabulous” for me to include in this review, so I’ll end it by saying “THANK YOU THANK YOU THANK YOU”!!!!!!!

Mitch Brenner | Bridgewater, NJ

July 2017

We have a 10-year- old Aqua Comfort heat pump, and when I started it up for the season I was greeted by a “FLO” message, no heat. Well my pool guy thought it was old filters. We replaced them. No go. Next he wanted to sell me a new heat pump. I had a feeling it was an electronic issue, the money being on a sensor. I searched online for parts and came upon Medallion Energy. Best move ever. I emailed looking for a part, the next day I received an email from Denise Diroff asking me to call her. OK, I said.We spoke the next day. She knew essentially everything about my heat pump, from the issue I was having to the manufacturer, to everything inside the pump. She knew exactly the problem I was having and why. I could tell just by our conversation she knew her stuff, plus she was just nice. Parts were ordered. Two days later my new control board and sensors arrived. Denise had set up a time to be available for me on the phone. I’m pretty good with electronics, so with just a short discussion about my questions, the new parts were installed. I called back and Denise waited on the phone while I enabled the heat pump. Well, it works just like it is supposed to. Fixed for a fraction of the cost of a new unit. Total time of 1 hour with the unit and a couple hours online understanding the function of the electronics on my particular unit. These folks are the real deal. Friendly, prompt, engaged, and very willing to do whatever it takes to get the job done. I recommend Medallion without any reservation. A company that goes all the way with you to provide the best customer service I think I’ve ever seen. You may be skeptical about long distance repair work, getting the correct parts and then installing them yourself, don’t be. This company is awesome period, a pleasure to work with from the moment Shelli answers the phone to the moment you throw the breaker back on. Thanks to all at Medallion.

Rick Patterson | Marcy, NY

June 2017

Enjoyed our first weekend of comfortable pool time last week. The heater has been working without issue since the new fan motor, cap, and tune up kit were installed. Thanks for all your help!

Pete M. | East Setauket, NY

June 2017

Having dealt with Medallion twice before she was able to determine just what heater I have and what the correct part would be. The part arrived Monday and within a half hour I had the new sensor installed and began heating my pool. Living in Maine where the season is short to begin with, the heater is a necessity. I cannot speak highly enough about the courteous, prompt and knowledgeable staff at Medallion. Though I hope not to need service on my heater in the future I know who I will call if needed. Best regards,

Jim Holbrook | Friendship, ME

June 2017

The heater is exactly as advertised and was installed in a professional and timely manner. We couldn’t be happier with our experience

J Coates | Clermont, FL

June 2017

That is awesome. The install was quick and efficient, and the installers were courteous and knowledgeable. All around 5 stars and top notch company

Joe & Sharon Livingston | Clermont, FL

February 2017

The staff was extremely knowledgeable and sent me the parts same day- after receiving them, Denise walked me through replacing all the electronics piece by piece, all the sensors, and wiring. It was like she was standing over my shoulder the whole time. Excellent service and now the heater is up and running! Wish all companies operated like Medallion Energy! Five stars and highly recommend. Thank you!

Ed C | Boca Raton, FL

March 2017

When our pool heat pump ceased working recently our property management company notified us and suggested for their experience that the cost would be $4,500-$5,000. I utilized HomeAdvisor to get a second opinion and was put in touch immediately with two 5-star rated companies. We hired Medallion Energy (International Pool Group) and could not possibly be more satisfied with our choice. Jim and Denise Diroff are accessible, professional, extremely knowledgeable, thorough, and exceedingly reasonable in terms of price, especially when factoring all the added value, they provide in the job they perform. Jim is a virtual encyclopedia with 30+ years designing and installing pool heaters. He took the time to explain why a 130K BTU unit made more sense than the 95K unit recommended by another vendor and why the Oasis brand was the premier choice for quality and longevity. His crew was onsite the very next day to remove the old heater and install the new Oasis Platinum pool heat pump. While there, one of his technicians discovered a live wire near the fuse box and went above and beyond the call of duty by securing the wires and helping us avoid what could have been a tragic event. We arrived two days later to a pool and spa that defied the temperatures that had fallen into the low 30s that night! Further, we endured a violent thunderstorm the next night that tripped the new system. I called the office on a Sunday morning, and Jim called me back in five minutes and walked me through the reset. We are thankful we did our own due diligence as it led to a professional team I would strongly recommend to anyone looking for quality and extraordinary value for their hard-earned dollars spent.

Chris Rogers | Falmouth, ME

January 2017

The materials arrived as promised and in a timely manner. Lastly, a highly knowledgeable Todd patiently guided me through the replacement over a 45-minute call. All works as if the unit were new again. I just wanted all of you to know that I don’t see high level, integrated customer care practiced very often. You all have a great thing going on. Please keep it up. Thanks again.

Joe Haberman | Baltimore, MD

July 2016

A quick internet session located you and Medallion Energy in Florida, and a picture of the control board on your parts list. We passed all the necessary data to our service company. After another few days of no progress, we decided to try doing it ourselves. A quick call to you explained what we had to do. We ordered the necessary parts and two days later they arrived by Priority Mail. The next day you expertly and patiently walked us through the process of installing everything. Sending you iPhone pictures while we talked on our other phone really worked well. You stayed with us on the phone for an hour or more. You guys were wonderful! Thank you so much! Your system is flawless, even for a couple of 80 year olds like us. The pump is humming away outside and we can’t wait to get the temperature up to the level we like. It’s rare to find people like you two who really know what you’re doing and who have the skill to instruct others. It was a pleasure to do business with you.

Frank & Elaine Hassler | Rockport, MA

July 2016

He was right on the money. Denise set an appointment and a friend who is handy came by. She walked us through step by step being courteous, professional and in good humor the whole time. When we ran into a few glitches due to an unconventional assembly in my machine she had us email a picture and had a workaround within 10 minutes. I could not ask for a more competent engineer; she is what everyone in customer service should strive to be.I cannot think of one thing that I would ask for improvement on. I will always deal with this team for future sales and service.

Gerry Rutan | Lindenhurst, NY

July 2016

My electrician said that the unit is getting electric and to try a HVAC technician. The HVAC guy said he can’t figure it out and to try another pool company. Each person that came to assess the situation would charge $200.00. After the fourth pool guy didn’t know what was wrong but offered me a new heater for $6,900.00, I called the manufacturer and was referred to Jim Diroff at Medallion Energy. After 5 minutes on the phone with Jim the problem was diagnosed. I have little mechanical ability and thus was uncomfortable attempting the repair myself, but Jim assured me that he could walk me through anything other than a refrigeration issue. Medallion overnight mailed me the parts I needed and Jim gave me his cell phone number. He spent Sunday afternoon educating me on the design of the unit and walking me through the repair. I can assure you that after 10 minutes of Jim’s instruction I knew more than any of the technicians in my area. Based upon my personal encounter with Jim Diroff I have the utmost confidence in his company and offer the highest recommendation without reservation.

Edward Bonsignore | Mt. Sinai, NY

June 2016

Jim will answer any and all questions, no matter what time or day it is. That is awesome. The install was quick and efficient and the installers were courteous and knowledgeable. All around 5 stars and top notch company.

Remy F | Clermont, FL

April 2016

Jim was able to pinpoint my problem. OVER THE PHONE !!!! After, ordering the new part Jim also talked me though the installation of the new part! I don’t know where, they learned their customer service skills, but other business could learn a thing or two from Medallion. Thanks Jim and Denise. You now have a customer for life.

Larry Pietrantonio | Satellite Beach, FL

March 2015

Review part 2

Todd Humiston | Rome, NY

August 2015

We did it and my heater is working great!!! I hope there are no more problems with my heater going forward. But, if there are I know exactly who to call. In this day and age of poor customer service and seemingly uncaring people you were a breath of fresh air. Again, thank you, thank you, thank you. Please pass this along to upper management as you truly deserve recognition!!! BTW, I am mailing back the broken board today or tomorrow. Thanks again,

Kevin Kish | Derry, NH

August 2015

You saved me hundreds of dollars! Your knowledge of your heater equipment (Medallion Energy & Aqua Comfort Heat Pumps) is unbelievable; if only other companies were so knowledgeable and helpful. I am extremely appreciative and would recommend you and your company (Medallion Energy) to anyone who is interested in buying your products. You folks are amazing! Thanks again,

Chip | Mystic, CT

July 2015

We received the parts via fed ex along with instructions for our pool repairman( who did not install our heater) along with a check from your company to him for the labor to do the repair. Our pool heater for our complex is up and running fine. Thank you for such a quick response, dedication and concern for customer satisfaction! We are more than satisfied with your excellent customer service and look forward to continuing to do business with your company. Its people like you that restore the faith in the business world! Thank you ever so much.

Gail Hargis | Marathon, FL

President TSCHOA

July 2015

Thank you very much and the salt generator is working great! I will be using Medallion Energy for any future system upgrades for sure. Thanks again,

Joanne & Lou Corrado | Centerport, NY

July 2015

I highly recommend Medallion Energy to all. Even though I live in NJ, I will definitely refer you to all my friends and family in NY/NJ. Thanks again.

Jennifer Rodrigues | Jackson, NJ

July 2015

I was never put on hold or switched into voice mail. The heater is running just as well now as when it was first installed. Thank you very much!

Rick Hewitt | Waretown, New Jersey

July 2015

We felt triumphant, but it was really all due to your know-how some 1700 miles away from our place on Shelter Island. Thank you! Sincerely,

Jonnet & Peter Abeles | Shelter Island Heights, NY

June 2015

The price for fixing the unit was rather high, but much cheaper than buying a new heater. Denise spent a lot of time on the phone with us even after hours and then spent an hour walking us through the installation of the new parts once we received them. We received the parts quickly and the whole process was very smooth and professional. We were very impressed with their knowledge of the product and willingness to go above and beyond to make sure we were happy with their service. This company is truly concerned with helping customers! Thank you for all your help!

Mark & Kay Creech | Morristown, TN

June 2015

You showed you truly care about your clients and obviously know your stuff. Aqua comfort is lucky to have you representing their product. Thank you again for everything A VERY satisfied customer.

Chris LoCascio | East Meadow, NY

July 2015

Jim- thanks for all your patience and guidance with the step by step process to install the control board. You were most helpful. All in all, my experience with your company has been way beyond my expectations. Thanks again! Enjoy your summer!!

Dan Hendricksen | Vernon, CT

June 2015

When I contacted Medallion, my phone call was answered by Jim Diroff and I’m very fortunate it was. Jim not only was the most courteous and professional person I’ve spoken to in this industry, but also the most knowledgeable. Jim knew my specific unit and it nuances like the back of his hand. He immediately walked me through steps to troubleshoot the unit and made a determination of the trouble on the spot. He provided sensible recommendations for the repair and suggestions for avoiding trouble in the future. I clearly understand that Medallion is in the business to sell parts and service and to make money, but not for a moment did they put the “sales pitch” on me which is so common in the business especially when the “season” kicks in. Other representatives followed up with me by phone and email to let me know the parts I ordered shipped with expected arrival dates. When the parts that I ordered arrived, Jim made an appointment with me ( and kept it I might add) and walked me through every step of the installation process with knowledge, kindness, and patience. I don’t consider myself to be handy, but he made feel like an electronics rock star with detailed instructions, pictures and just incredible customer service. Working with Jim was like working with an old friend and neighbor and not “some company I found on a website”. Absolutely fantastic.

Mike S. | Long Island, NY

June 2015

As reluctant as I was about fixing my heat pump on my own, you assured me that would not be the case. You said, “Call us once you get the parts and we’ll schedule a time to help walk you through it”, which is exactly what you did. Not only did we converse by telephone, you responded to several photographs that I took and emailed to you. In addition, you sent me photographs to describe certain things to assist me in my repairs. This testimonial is really about customer service, and Denise provided it 100%. In today’s world when you call a company for customer support it is rare when you don’t have to go through all kinds of barriers such as leaving messages, getting transferred from one department to another, having to chat on-line for support, etc. I had none of those barriers with Medallion Energy. I would like to thank you for your responsiveness, professionalism, and definitely your patience in dealing with a novice such as myself. I will recommend Medallion Energy to any person for parts or services.

Brian Prichard | Westminster, MD

May 2015

While the replacement circuit board was not exactly inexpensive, it was certainly less than an entire new heat pump would have cost. Many companies would have probably told me that was what I needed, based on the fact that the original manufacturer of my pump was no longer in business. In 4 short days we had the part delivered, and the next day I called to set up a time to get walked through the installation. Denise was ready when I called at the prescribed time, and patiently walked me through all the steps to getting everything installed. One hour later, it was done and the heat pump worked perfectly. I would highly recommend Medallion Energy to anyone needing parts or service on their pool heat pump. Their customer service and helpful attitudes are second to none.

Eric West | Wenatchee, WA

They even came back a week later to fix the thermostat. Jim was also complimentary of another company competing for my business, which is rare in my experience. I would highly recommend Jim to anyone.

Michael D | Maitland, FL

Thanks also to Denise for staying on top coordinating the tech support and parts sales. I’m glad I took a chance on a long distance service company rather than my local one based on the information I found on your website. Please call when you have someone in the Melbourne area next for a routine servicing. Thanks again,

Dana Macklin | Satellite Beach, FL

That proved very much to be the case as I called your company and was walked through what I needed to buy, and exactly why I needed to buy it. The parts came with an instructional sheet, and you informed me on the phone of your willingness to literally be on the phone as I did the repair, luckily that was not necessary, but the security you set was very comforting. I was able to change the pump motor and capacitor without any trouble, upon completion the unit started right up and I was extremely happy. My family will be more happy than me in about 24 hours! Thank you so much and have a great day.

Chris Stillman | Redding, CT

This is not the kind of repair we do frequently and we could not have done it without your guidance. Regards,

Brenda Press | Brookeville, MD

You were easy to reach and provided me with friendly customer service throughout. Thanks for all your help!

Ron

Jim decided it was the circuit board, now I was, like, how long is that going to take, he said he had the part in stock, and would overnight it to me so that it would be fixed in time for my daughters and grandsons visit, and he discounted the overnight charge because, Jim said he knows how important it is to have your daughter not only visit but also enjoy themselves. Now I have the part, and a tech named Denise was going to walk me through installing the new circuit board, she was amazing, very patient, precise, knowledgeable. We had that circuit board in and working about 35 minutes later, done complete, all buttoned up. This company goes far and above any company I have ever had to deal with, I will be back hopefully for another heater in 5-6 years, but Medallion Energy is where I will buy, the best all around. Thank you very much Jim and Denise, my daughter and grandsons had a blast because of you and your company.

Frank Bennet | Homosassa, FL

Needless to say up to recently we had been very dissatisfied with this heater. The real reason for this email is to complement YOUR diagnostic services provided over the phone for the two recent issues. The first issue pertained to incorrect readings on the digital temperature output where the temp was reading somewhere between 20 to 25 degrees different that of the pool. I replaced the TI with your verbal instruction and it was a simple task.

The second issue was more of a concern since we were not get any heat to the pool with the heater running and we were hearing a bussing in the house along with our house lights dimming every three to four minutes. Here again, with your expertise, you were able to diagnose the problem over the phone, expedite shipping of the new capacitor, and providing verbal instruction for installation and checking of the unit for proper operation It is professionals like you that provide excellent customer service and superior knowledge to get the equipment back online in a timely fashion to allow the user to enjoy what they have purchased for added comfort.

You and only you have changed my wife’s and my opinion of Aqua Comfort’s customer service and operation knowledge of your equipment. I hope I do not need to use your services again but rest assure that if I do I will certainly want to speak with you on any future issues My sincere thanks for quick and correct resolution of our issues.

Pat Giovannone | Saddlebrook, NJ

Instead you spent over an hour with me on the phone walking me through step by step troubleshooting until you got it running again! Your patience and outstanding customer service was truly appreciated. You saved us time and money and now we have a warm pool! Thanks,

Darren M. | Medford, NY

I received the parts in 3 days’ time from ordering and you helped walk me through installing the next day and my family will be able to swim tomorrow, very pleased in the response time! The installation only took an hour and 15 minutes and was very simple and easy as you were there to guide me through each step over the phone. I would highly recommend your company for any future parts that I or anyone I know may need for their pool. Have a great year! Best regards,

Walter Peters | Tomball, TX

Kratos Public Safety & Security

Thank you Ken for your honesty and professionalism. I will be dealing with Medallion Energy for any spa heater problems from now on!

Harlan | Boca Raton, FL

April 2014

Review part 2

Bill Amheiser | Seffner, FL

April 2014

I recently had two total hip replacement surgeries, and desperately needed to use our pool for therapy in order to walk again. They raced to help us get a new heat pump installed and get our pool up and running. in a few days. They called us and kept us informed. They were timely in their appointments and kept them. We love our new AQUA COMFORT HEAT PUMP! It is more quiet and more efficient,and seems to heat faster than our old one, even though it’s the same size as the old one. Hooray! It’s made in America—ALL PARTS! We recommend everyone to use Medallion Energy for all services! Their good work ethic is outstanding and refreshing! Thank you Jim, Denise, and Ken!

Pat Vero Beach, FL

April 2014

He even came back the following day at no extra charge to make sure everything was running normally. The fact that the pool heater is now running better than ever is all the proof we need that you have diagnosed and corrected the inherent problems with the heater. Thanks again

Ian | Davenport FL

April 2014

Stan and I wanted to thank you and Denise for the excellent support you’ve given us on our Rome pool heater, both last year when we needed to replace the control board and this year when the FLO issue was simply a lack of flow in the pool. We replaced the pump and all the filters and now the pool’s heating like it should. You guys are a pleasure to deal with! Best regards,

Cindy & Stan Merkin | Stuart, FL

April 2014

He did have to do a little more troubleshooting than originally thought, but was able to determine the malfunctioning part and replace it in a timely manner. We are glad that Medallion was able to pick up the service from the defunct Rome Industries (too bad, so sad that we lost out on 8 years of our warranty). Thanks Jim for sending us a great tech.

Sandra & Chuck

He then called back the following morning (Sun) just to make sure everything was working properly. I highly recommend Medallion Energy for all services!

John | Clermont, FL

You can be assured that I will be bugging you again if anything else goes south on my heat pump. Hopefully, as Jim said, it should last 20 years without further problems. If so, I won’t have to experience anymore problems in my lifetime. Well, enough of this. After-all, I wouldn’t want to take you away from helping others in distress. BTW: It seems the work Jerre did today was perfect. After he left, I ran the spa up to 104 degrees without any problems. Thanks again to all who helped solve my problem(s).

Edgar B. Greenland | Orlando, FL

I would recommend your service to anyone who finds themselves in a similar position to us with a faulty pool heater, where the warranty had lapsed. I wish you and your Company all the best for the future. Kind regards,

Robert Watts | Inverness, FL